Stay Informed: Order Status Updates Within 24-48 Hours! Thank you for choosing Jones Connection.

Our goal is to ensure that you are completely satisfied with your purchase. We gladly accept exchanges on items within 5 calendar days of delivery, provided they meet the following conditions:

1. The item must be in a new, unused condition, with original packaging, tags attached, unaltered, and free of any odor. No exceptions will be made.
2. Items marked as Clearance, Final Sales, or undergarments are not eligible for exchange.
3. We advise that you insure packages when returning items, particularly for high-end products, as you are responsible for shipping them back to us.
4. Jones connection is not liable for packages that do not reach our warehouse. To ensure a smooth exchange process, we recommend shipping items back as soon as possible since we cannot guarantee the availability of replacement items.
5. Upon receiving the returned items, we will send you an email notification and keep you updated on the progress of the exchange. Typically, the exchange process takes 8-10 business days from receipt of items.
6. For further assistance, please contact our customer service department at jonesconnection474@gmail.com

 

Please note that our Black Friday Exchange policy differs from our standard policy. All sales on Black Friday items are final and cannot be exchanged.

• Please ensure that your billing and shipping addresses match when placing orders, as discrepancies may lead to order rejection by our secondary insurance company. By default, we require a signature for package delivery to guarantee its arrival.
• If you prefer a shipment without a signature, the package will be left in your mailbox or at the front door based on your instructions
  Jones connection is not liable for packages once they have been left at the chosen location by the shipping company.
• Lost Packages: Please note that Jones connection is not responsible for lost, damaged, or stolen items once proof of delivery is attached to a tracking number. The courier is accountable for delivering your package.
• After your order has been shipped, a confirmation email will be sent to you. Allow 24-48 hours for your tracking information to update.
• The shipping company may attempt one or two deliveries at their discretion. If no one is present to accept the package, they may decide not to leave it at the specified address, and it may be held for pick-up at the local office or returned to the sender.
• If your package is not left at the designated address, contact the shipping company's local office for details.
  

Please note: The provided shipping details apply to domestic US shipments only. Once an order has been placed, we cannot change the address on the order.