Refund policy
Our goal is to ensure that you are completely satisfied with your purchase. We gladly accept exchanges on items within 5 calendar days of delivery, provided they meet the following conditions:
- The item must be in a new, unused condition, with original packaging, tags attached, unaltered, and free of any odor. No exceptions will be made.
- Items marked as Clearance, Final Sales, or undergarments are not eligible for exchange.
- We advise that you insure packages when returning items, particularly for high-end products, as you are responsible for shipping them back to us.
- Jones connection is not liable for packages that do not reach our warehouse. To ensure a smooth exchange process, we recommend shipping items back as soon as possible since we cannot guarantee the availability of replacement items.
- Upon receiving the returned items, we will send you an email notification and keep you updated on the progress of the exchange. Typically, the exchange process takes 8-10 business days from receipt of items.
- For further assistance, please contact our customer service department at jonesconnection474@gmail.com
Please note that our Black Friday Exchange policy differs from our standard policy. All sales on Black Friday items are final and cannot be exchanged.